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September 28, 2009

Castrol’s oily ad campaign irks British motorists

By David Menzies

Big brother, er ... Castrol ... is watching. (Photo: Castrol)

Advertising campaigns run the gamut, from cute and cuddly to laugh-out-loud funny. Hey, whatever it takes to move the merchandise, right? But surely it’s common knowledge that it’s self-defeating for a marketer to violate someone’s privacy. Or to create a potentially unsafe situation. Apparently the people responsible for advertising Castrol oil in the U.K. are oblivious to such rules of engagement.

Castrol recently unveiled giant billboards on five major routes in London, England. Part of the scheme involved roadside cameras that would record the licence plates of cars just prior to flashing the car’s registration onto video screens embedded in the billboard. Along with the licence plate of the car, the recommended grade of oil for that particular car’s engine would be noted.

All of which is whiz-bang amazing, except for one pertinent detail: where in the world was Castrol getting its data pertaining to the cars?

Step forward, Driver and Vehicle Licensing Agency.

Incredibly, the DVLA has been busily selling the information it has collected on the 34 million British drivers it has in its database. And apparently Castrol hired a marketing firm that had purchased this über-sensitive data.

For those keeping score, this is the second time the DVLA has ended up with copious quantities of egg on its face: The Mail newspaper previously revealed that the agency had recently sold motorists’ names and addresses to convicted criminals. Nice.

To add insult to injury, the Castrol ad campaign was also slammed by safety advocates. Kevin Clinton of the Royal Society for the Prevention of Accidents said the ads were “inappropriate” and as they could distract drivers thanks to the car’s registration information being illuminated upon billboards. As such, the placards were deliberately encouraging motorists to take their eyes off the road.

While the ad campaign was slated to run for two weeks, it was pulled on the fourth day due to public outrage. As well, the government has since launched an investigation.

In the meantime, surely British motorists are left wondering: in addition to the folks at Castrol and a cabal of convicted criminals, who the hell else has access to their confidential data?

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About the Authors

Justin Couture Justin Couture

Reportedly, the first word to come out of his mouth was "car," and since then it's evolved into a life-long passion. Justin is a fan of passionately engineered vehicles, but in general, loves the industry as much as the cars it produces.